Shipping policy

SHIPPING POLICY

Last updated: August 2026

This Shipping Policy applies to orders placed through RightFitGlasses.com.

At Right Fit Glasses, we aim to prepare, check and dispatch all orders as quickly as reasonably possible. Delivery times vary depending on whether an item is held in stock or needs to be manufactured or prepared specifically for you.

ORDER PROCESSING

Once your order has been accepted, we will begin processing it.

For standard stock items, processing will normally begin as soon as payment has been confirmed.

Prescription spectacles, prescription sunglasses and other customised optical products require additional time because they may need to be manufactured specifically to your prescription and measurements and checked before dispatch.

Where additional information is required, such as confirmation of your spectacle prescription, pupillary distance (PD), fitting measurements or lens requirements, processing may be placed on hold until the necessary information has been received and verified.

PRESCRIPTION SPECTACLES

Prescription spectacles are individually prepared and may involve several stages, including:

• verification of your order and prescription;

• confirmation of required measurements;

• ordering or manufacture of prescription lenses;

• glazing and assembly;

• quality-control and prescription verification; and

• final preparation for dispatch.

For this reason, prescription spectacles will normally take longer to dispatch than standard stock products.

Any estimated manufacturing or delivery time shown on our website is an estimate rather than a guaranteed delivery date unless we expressly state otherwise.

We would rather take the necessary time to check your spectacles properly than dispatch an order before the appropriate optical and quality checks have been completed.

PUPILLARY DISTANCE (PD) AND ADDITIONAL INFORMATION

Some spectacle orders require a pupillary distance (PD) or other measurements before they can be manufactured.

Where appropriate, customers may be able to provide an existing PD measurement or use an online measurement facility made available through RightFitGlasses.com, including technology provided by Planet VA.

If the information supplied appears incomplete, inconsistent or unsuitable for the product ordered, we may contact you for clarification or request that a measurement is repeated.

Any delay while we wait for required prescription or measurement information may extend the estimated dispatch date.

UK DELIVERY

We deliver to eligible addresses within the United Kingdom using appropriate postal or courier services.

Available delivery options and any applicable delivery charges will be displayed during checkout before you complete your order.

Delivery times shown at checkout or elsewhere on our website are estimates unless expressly stated otherwise.

DELIVERY CHARGES

Applicable delivery charges will be displayed before payment is completed.

From time to time, we may offer free delivery, reduced delivery charges or promotional delivery arrangements.

Any conditions applying to such an offer will be displayed with the relevant promotion.

DISPATCH CONFIRMATION AND TRACKING

Where tracking is available, tracking information will normally be provided after your order has been dispatched.

Please allow time for the carrier's tracking system to update after receiving your dispatch notification.

DELIVERY ADDRESS

You are responsible for checking that your delivery address is complete and accurate before submitting your order.

Please contact us as quickly as possible if you notice an error.

Once an order has been dispatched, we may be unable to change its delivery address.

We are not responsible for delivery problems caused by incorrect or incomplete address information supplied by the customer, except where responsibility would otherwise fall upon us under applicable law.

DELAYED ORDERS

Occasionally an order may be delayed because of circumstances such as:

• prescription lens manufacturing;

• specialist or bespoke lens requirements;

• product availability;

• additional prescription or measurement checks;

• supplier delays;

• postal or courier disruption;

• severe weather;

• customs or border processes for international deliveries; or

• circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will endeavour to keep you informed.

Nothing in this section affects your statutory consumer rights concerning delivery.

LOST OR DAMAGED DELIVERIES

If your order has not arrived within the expected timeframe, please contact us at:

optical@rightfitglasses.com

If your parcel arrives visibly damaged, please retain the packaging where possible and contact us promptly.

Photographs of the parcel, packaging and product may help us investigate a damaged delivery.

For UK consumer orders, responsibility for the goods normally remains with us until they are delivered to you, or to another person you have identified to receive them, subject to applicable consumer law.

SMART GLASSES AND HIGHER-VALUE PRODUCTS

Smart glasses, electronic eyewear and certain higher-value products may be sent using tracked or other appropriate delivery services.

A signature or other proof of delivery may be required.

Please ensure that someone is available to receive the delivery where this is required by the selected delivery service.

INTERNATIONAL DELIVERY

Where international delivery is available, the available destinations and delivery options will be displayed during checkout.

International customers may be responsible for local import duties, taxes, customs charges or other fees imposed by the destination country unless we expressly state that these charges are included.

Customs processing may also affect delivery times.

RETURNS

Delivery of an order does not affect any rights you may have to return eligible products.

Please refer to our Refund & Returns Policy for information concerning returns, prescription and customised products, faulty goods, exchanges and refunds.

CONTACT US

For questions concerning the delivery of your order, please contact:

Right Fit Glasses
The Rufus Centre
Steppingley Road
Flitwick
MK45 1AH
United Kingdom

Email: optical@rightfitglasses.com
Website: RightFitGlasses.com

Please include your order number when contacting us about an existing order.