Right Fit Glasses (trading name of Specsonweb Limited) • Draft for review • 20 September 2026
Before publication — details to confirm
This draft adapts the supplied website text and PlanetVA overview. Confirm the registered company address, actual tools enabled, retention periods, lawful bases (including optical/health information), cookie choices, customer age policy, payment and delivery arrangements, and returns period. The source refers to Specsonweb Limited and rightfitglasses.com, while the contact address refers to Right Fit Glasses. The source also states a 30-day returns period; do not publish that as a current offer without checking. Obtain PlanetVA’s Data Processing Agreement and sub-processor list. This draft is not a legal compliance certification.
Part A — Privacy Policy
1. About this policy
This Privacy Policy explains how Right Fit Glasses, a trading name of Specsonweb Limited (“we”, “us” or “our”) collects, uses and shares personal information when you visit our website, purchase spectacles, contact us or use our services. The identity and contact address of the legal data controller should be inserted here before publication:. For privacy enquiries, email optical@rightfitglasses.com. This policy concerns Right Fit Glasses; What-Specs.com should have its own policy covering its appointment service and its relationship with Right Fit Glasses.
2. Information we collect
Information you provide may include your name, email, telephone number, delivery and billing details, order and account information, customer-service correspondence, spectacle prescription, pupillary distance (PD), eye-test information and details of your visual tasks or difficulties with existing spectacles. We may also collect website and shopping activity, device and browser information, IP address and cookie-related information. Payment processors may process payment details to complete transactions; check the actual payment provider and information shared before publication.
3. How we use information
We use information to respond to enquiries, process payments and orders, make and supply spectacles, arrange delivery, manage accounts, handle returns and complaints, provide customer support, and maintain the security and functionality of our website. Where permitted and in accordance with your choices, we may send marketing communications and use website analytics or advertising technologies. Optical and prescription information may require additional protections under UK data protection law; the appropriate lawful basis and any additional condition for special-category information must be confirmed before publication.
4. PlanetVA PD measurement and virtual try-on
Where available on our website, PlanetVA technology allows visitors to use their device camera to obtain a PD measurement and/or preview spectacle frames. According to PlanetVA’s Data Protection & Security Overview dated 10 August 2026, camera feeds and facial or measurement data for these features are processed transiently within the visitor’s browser, are not transmitted off the visitor’s device to PlanetVA’s servers, and are not stored on those servers. Nothing derived from the visitor’s face persists after the browser session ends in PlanetVA’s described process. Camera access is requested only after a clear notice and permission request. You can decline camera access, but the camera-based feature will not work without it. PlanetVA also identifies usage and interaction information processed to deliver and improve its services; this is distinct from the local facial processing described above.
5. Measurements you choose to share with us
PlanetVA’s statement about its local browser processing does not mean that a PD result, prescription or other information you separately enter, submit, send or discuss with Right Fit Glasses is never retained by us. If you share such information for an order or enquiry, we may use it to provide the requested service and retain it according to our applicable records policy.
6. Our relationship with PlanetVA
Where PlanetVA processes personal information on our behalf through technology embedded in our website, PlanetVA describes itself as the data processor and the relevant website operator as the data controller. PlanetVA states that its processing is governed by a Data Processing Agreement. PlanetVA’s privacy contact is privacy@planetva.com. Its registered address is Tulpenstraat 192, 3530 Houthalen, Belgium. A separate What-Specs.com policy should identify its actual controller and explain its appointment-related processing.
7. Cookies and third-party services
We may use cookies and similar technologies to operate our website, remember preferences, understand usage and, where applicable, provide advertising. Shopify and our other website, payment, analytics, delivery and customer-support providers may process information in providing their services. Non-essential cookies should be used only in accordance with applicable consent requirements. Review our cookie notice and on-site controls for the actual services in use. Shopify’s general cookie information is available at https://www.shopify.com/legal/cookies.
8. Sharing and international transfers
We may share information with service providers supporting our website, payments, order fulfilment, delivery, customer service, analytics and advertising where appropriate, and where required by law. PlanetVA states that it uses TLS encryption in transit, access controls, role-based permissions and review of third-party components. It states that transfers of personal data outside the EEA are supported by applicable safeguards such as adequacy decisions or Standard Contractual Clauses. Any international transfers made by Right Fit Glasses and their applicable UK safeguards should be separately verified and described here:
9. Security and retention
We take appropriate measures to protect personal information, although no system can guarantee absolute security. We retain information for as long as reasonably necessary for the relevant service, record-keeping, dispute resolution and legal obligations.
10. Your rights and choices
Subject to applicable law and exemptions, you may request access to your personal information, correction, erasure, restriction of processing, data portability or object to certain processing. Where we rely on consent, you may withdraw it. You may opt out of marketing emails using the unsubscribe link. Contact: optical@rightfitglasses.com to make a privacy request; we may need to verify your identity.
11. Complaints and changes
Please contact optical@rightfitglasses.com if you have concerns about our handling of personal information. You may also complain to the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/. We may update this policy to reflect changes to our services or legal obligations and will display the updated date on the website.
Part B — Website and Sales Terms (separate from the Privacy Policy)
1. General information and professional advice
Website information is provided in good faith for general information and does not replace an individual eye examination or professional medical advice. Product suitability and prescription requirements should be assessed for the individual customer
2. Orders and payment
Orders are subject to acceptance and availability. Prices and availability may change before an order is accepted. Payment is taken using the payment methods shown at checkout. We may contact you to verify prescription or order details before manufacture
3. Delivery
Delivery coverage
Right Fit Glasses currently delivers within the United Kingdom only.
Delivery charges
Our standard delivery charge is £4.99 per order.
Delivery times
Delivery times vary depending on the type of lenses ordered, prescription requirements and product availability.
We will provide an estimated delivery date once your order has been received and reviewed.
Delivery delays
If we anticipate a delay with your order, we will contact you by email to explain the situation and provide a revised estimated delivery date.
We aim to keep our customers informed throughout the ordering and delivery process.
4. Problems with spectacles
If your spectacles do not meet the agreed order details, contact optical@rightfitglasses.com. We will review the prescription and manufacturing details and explain the appropriate remedy. Where a prescription issue is suspected, a further eye examination may be needed. Nothing in these terms limits your statutory consumer rights.
5. Returns, refunds and exchanges
The supplied earlier document refers to 30 days, a £4.99 return-shipping cost for one pair and refunds within three working days after approval; these figures have not been verified as current. Any policy for personalised or prescription spectacles must be checked against applicable consumer rights and must not suggest that statutory remedies for faulty or misdescribed goods are excluded.
6. Contact and linked services
For questions about orders or these terms, email optical@rightfitglasses.com. Right Fit Glasses may refer customers to What-Specs.com for separate online spectacle advice services. Any sharing of customer details between the two services should be accurately described in each service’s privacy policy and supported by the relevant lawful basis.
Source notes: adapted from the website policy supplied by the user and PlanetVA Data Protection & Security Overview (10 August 2026). PlanetVA statements are attributed to PlanetVA and should be checked with it before publication. This draft does not reproduce or amend PlanetVA’s official overview.